Reach Out For Assistance
We hope to answer any questions or concerns you may have about the remediation process. Check out our frequently asked questions to see some of the questions we’ve had from customers in the past. Feel free to reach out to us with any additional questions or concerns that may come to mind. We’re here to serve you and won’t consider the job done until all your worries have been eased and your concerns addressed. We look forward to serving you!
How soon after a disaster should I call?
Whether it’s water damage, fire damage or biohazard remediation – any form of destruction to your property is devastating! Many of these forms of damage pose a serious threat to your building components, interior furnishings and sentimental belongings. If not treated promptly, it may also eventually affect the health of residents and result in costly repairs, and replacements. Let us take the worry out of your hands and provide a complete restoration of your investment.
Do I need to move out of my property during this process?
If you file an insurance claim, you may receive guidance from your insurance representative. However, this is a decision you must reach on your own. Here are several things to consider. Safety is paramount. Our equipment is as childproof as possible, but we require your supervision to make sure no children play with it. Air movers and dehumidifiers will create noise and make your property drafty for a few days. It is important that the equipment remains on, so if the noise is disruptive to you, you might want to consider an alternate place to stay.
Who is responsible for paying for the work?
Prior to work being started, all responsible parties will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, Akamai Remediation & Management Services generally collects only the deductible amount from you and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.